Jevelle - Proudly stands behind the quality
products that we sell. You may return any unopened merchandise in its original condition
within 30* days of receiving your order. We will refund the total sales amount, less a 15%
restocking fee and the original shipping charges. The merchandise must also be in new
condition, packed in its original manufacturers box and include all original packaging
material, original manuals and any accessories that came with the item.
Note: A Return Authorization (RA) is required
prior to shipping your package back to us. We will only waive
the restocking fee if the return is a result of our error. The
customer bares the cost of shipping for returned items. NO RETURNS and NO EXCHANGES: for Soaps (including Bars,
Gels, Creams, Lotions, Salts, Shampoos, Conditioners, Deodorants, Ointments, Salves, and
other related merchandise) unless the merchandise is defective due to manufacturing.
Defective merchandise will be exchanged with equal value merchandise.
Any claims for damaged items in shipping must be submitted to our Customer Service
Department within (3) business days after delivery. We will not be responsible for
replacement, if notified after (3) business days.
Items that are returned more than 30 days after delivery, are in
unsellable condition, are missing parts, or returned to us without authorization will not
be accepted.
If a package is returned to our warehouse undelivered for any reason by our shipping
carrier, and you do not wish to have the package reshipped to you, we will refund the
total sales amount, less a 15% restocking fee and the original shipping charges.
No Exchanges
Due to our changing inventory, we cannot accept exchanges.
How to Return An item
1. E-mail us for a
Return Form- The Return Form needs to be filled out completely
and signed before we process your return. Using this form, tell
us why you are returning the item in as much detail as possible.
Packing your return
2. Place the item in its original packaging with all documents, manuals, parts and
accessories. Wrap your item carefully in a box with a copy of your order form and return
form. Please clearly write your RA # on the outside of your box.
Ship package by a USPS. You will need a receipt as proof you
shipped the package in the event the package is lost.
We will email the address to ship your return to.
International
Shipping & Return Policy |
